This is a really nice product, but god help you if there are any problems. I loved my surface before the issues and terrible customer service. It took four months to simply ship a replacement. After four months of waiting and an angry call, I was told it would be shipped immediately, and I wouldn't be compensated for my wait in any way. I continued to receive emails every couple weeks telling me that their team was working on it. They then realized there was some system issue and it was 'stuck in processing'. I shipped it out for a replacement under warranty and after a more than a month of no update I decided to contact support. My screen started to flicker after six months of limited use. Submitted on Review title of HarryBig Mistake
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